Job title: Account Service Representative
Job Summary:
We are seeking a dedicated Account Service Representative to join our team. The primary responsibilities of this role include providing exceptional customer service, managing client accounts, and resolving any issues or inquiries in a timely manner. The ideal candidate will have strong communication skills, attention to detail, and a passion for building relationships with clients.
Responsibilities and Duties:
- Develop and maintain relationships with clients to ensure satisfaction and retention
- Address client inquiries and issues promptly and professionally
- Collaborate with internal teams to deliver exceptional service and support to clients
- Manage client accounts and provide updates on progress and outcomes
- Assist in the development of account strategies and initiatives to drive growth
- Maintain accurate records of client interactions and transactions
Qualifications:
- Bachelor's degree in business or a related field
- 2+ years of experience in account management or customer service
- Strong communication skills, both verbal and written
- Proficient in Microsoft Office and CRM software
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and excellent problem-solving skills
Skills:
- Customer service
- Account management
- Communication
- Relationship building
- Problem-solving
- Time management
- Organization
- Teamwork
- Adaptability
- Sales
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