Job Title: Manager of Patient Experience/Performance Improvement - Full Time
Job Summary:
The Manager of Patient Experience/Performance Improvement is responsible for overseeing and enhancing the overall patient experience and satisfaction within a healthcare organization. This role involves managing performance improvement initiatives to ensure high-quality care and service delivery to patients.
Responsibilities and Duties:
- Develop and implement strategies to improve patient satisfaction and experience
- Analyze patient feedback and data to identify areas for improvement
- Collaborate with healthcare teams to streamline processes and enhance patient care
- Lead performance improvement projects to achieve organizational goals
- Monitor patient outcomes and assess the effectiveness of quality improvement initiatives
- Train staff on best practices for delivering exceptional patient experience
- Ensure compliance with regulatory requirements related to patient care and experience
- Foster a culture of patient-centered care and continuous improvement
Qualifications and Skills:
- Bachelor's degree in healthcare administration, business, or a related field
- 3+ years of experience in healthcare quality improvement or patient experience management
- Strong analytical and problem-solving skills
- Excellent communication and leadership abilities
- Knowledge of healthcare regulations and quality standards
- Experience with data analysis and performance metrics
- Ability to collaborate with multidisciplinary teams
- Certified Professional in Healthcare Quality (CPHQ) certification is a plus
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