Job Title: Emergency Department Clerk (Unit Desk Clerk)
Job Summary:
The Emergency Department Clerk is responsible for providing administrative support to the emergency department staff and ensuring efficient operations at the unit desk. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities and Duties:
1. Greet and assist patients, families, and visitors at the unit desk.
2. Maintain patient records, including admissions, discharges, and transfers.
3. Schedule appointments and procedures for patients.
4. Answer phones, take messages, and direct calls to appropriate staff.
5. Assist with ordering supplies and maintaining inventory.
6. Collaborate with nursing and medical staff to ensure timely and accurate patient care.
7. Adhere to hospital policies and procedures regarding patient confidentiality and privacy.
8. Perform other administrative tasks as needed.
Qualifications and Skills:
1. High school diploma or equivalent.
2. Previous clerical or administrative experience preferred.
3. Knowledge of medical terminology and healthcare procedures.
4. Excellent communication and customer service skills.
5. Ability to multitask and prioritize tasks in a high-pressure environment.
6. Proficient computer skills, including Microsoft Office applications.
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